Last updated: May, 03, 2026
A Thoughtful Approach to Every Order
At Shopgivio, every piece is made to carry meaning. Because most of our products are personalized and created just for you, our refund policy is designed to protect both your experience and the integrity of what we create.
1. Customized & Made-to-Order Items
All personalized products are final sale.
This means:
- We do not accept returns or refunds for customized items
- Orders cannot be changed or canceled once production has started
Why? Each item is uniquely made based on your submitted details, and cannot be resold.
2. Damaged, Defective, or Incorrect Items
If something isn’t right, we’ll make it right.
You are eligible for a free replacement or refund if your item:
- Arrives damaged
- Has a manufacturing defect
- Is incorrect compared to your order
What to do:
- Contact us within 14 days of delivery
- Include your order number and clear photos of the issue
Once approved, we will:
- Send a replacement at no cost, or
- Issue a full refund
3. Order Accuracy Responsibility
Please carefully review your order before placing it.
Shopgivio is not responsible for:
- Spelling errors
- Incorrect dates or names
- Low-quality or incorrect images uploaded by the customer
Orders will be produced exactly as submitted.
4. Production & Cancellation Window
We begin production quickly to ensure fast delivery.
- Changes or cancellations are only possible within 2 hours of placing your order
- After this window, the order is locked for production
5. Shipping Issues
We are not responsible for:
- Delays caused by shipping carriers
- Customs processing delays
- Incorrect or incomplete shipping addresses provided at checkout
- Order marked delivered yet not received
If a package is returned due to an incorrect address, reshipping fees may apply.
6. Missing Packages
If your order is confirmed missing in transit
- We will work with the carrier to investigate
- A replacement or refund may be issued once confirmed
7. Lost or Stolen Packages
We want you to receive your order as much as you do! However, please note that once a carrier marks a package as “Delivered” to the address provided at checkout, we are no longer responsible for its security.
In the rare event that your tracking says your package arrived but you cannot find it, we recommend check your porch, side doors, with household members or neighbors.
If you believe your package was stolen, we recommend filing a report with the carrier or your local authorities. Because we rely on the carrier’s official confirmation, we are unable to take responsibility for items once they are marked as “Delivered.” Thus, we are sorry that we are unable to offer refunds or replacements for packages that are lost or stolen after a confirmed delivery.
8. Refund Processing
If a refund is approved:
- It will be processed to your original payment method
- Please allow 5–10 business days for the refund to appear, depending on your provider
9. Contact Us
We’re here to help.
If you have any concerns about your order, please reach out:
Email: support@shopgivio.com
Website: shopgivio.com
Final Note
We believe the most meaningful products are made with intention. This policy ensures fairness while allowing us to continue creating high-quality, personalized pieces for every customer.
This Refund and Return Policy should be read in conjunction with our Terms of Service and Privacy Policy.