Each personalized product will show the available personalization options on its product page. Depending on the design, you can add details such as a name, year, special text, or photo. Simply enter your information or upload your photo as instructed. You can also check the "Personalization" tab next to the product description for additional details and instructions. We'll use your information to create your personalized product just for you.

Please allow 2–5 business days for production, plus 2–5 business days for standard domestic shipping. This means most orders arrive within approximately 4–10 business days after your order is placed.

Please note that holidays and peak seasons may require additional time. If you're ordering gifts for a special occasion or holiday, we recommend ordering a little earlier than usual to help ensure your gifts arrive on time.

At this time, we don't offer a live preview for personalized products. However, each product page provides clear personalization instructions, and we carefully use the information and photos you provide to create your personalized item.

Please take a moment to double-check your name, text, dates, and other personalization details before placing your order to make sure everything is exactly as you'd like it.

We're also working toward adding live personalization previews for select designs in the future, making it even easier to see your customization before placing your order.

Because each item is custom-made just for you, we're unable to accept returns or offer refunds for buyer's remorse, ordering mistakes, or selecting the wrong size or color at checkout.

However, we want you to love your order. If your item arrives damaged, defective, or misprinted, please contact us within 30 days of delivery and provide clear photos of the item and the issue. We'll be happy to provide a free replacement or refund.

Please double-check your personalization details, size, and color before placing your order to help ensure everything is just right.

At this time, we don't offer gift wrapping or gift packaging options. Since our products are made to order and shipped directly from our production partners, special gift-wrapping services aren't currently available.

That said, our personalized products are made with gifting in mind and make a thoughtful, one-of-a-kind gift for someone special. 🎁 We do hope to offer gift-wrapping options in the future!

Absolutely! We'd love to help with bulk orders, corporate gifting, wedding parties, team orders, and other special occasions. Bulk pricing may be available depending on the product, quantity, and design.

Contact us at support@shopgivio.com with the product you're interested in, the quantity you need, and any personalization details, and we'll be happy to help you find the best available option.