Privacy Policy

Last updated: May 03, 2026

Introduction

Shopgivio (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit or make a purchase from our website.

Our website is built using WordPress and WooCommerce, and is hosted by Hostinger, which provides the infrastructure that allows us to operate our online store.

  1. Information We Collect

We may collect the following types of personal data:

a. Information You Provide

  • Name
  • Email address
  • Shipping and billing address
  • Phone number
  • Payment details (processed securely via third-party providers; we do not store full payment information)
  • Personalization content (such as text, images, or messages submitted for custom products)

b. Automatically Collected Information

  • IP address
  • Browser type and device information
  • Pages visited and time spent on the site
  • Cookies and tracking data

c. Device and Technical Data (Hosting & Infrastructure)

When you visit our website, certain technical and usage data may be automatically collected by our hosting infrastructure and related systems.

This information may include:

  • Web browser type and settings
  • IP address
  • Time zone
  • Cookies and tracking technologies
  • Device information (such as operating system, device type, or device identifiers)
  • Interaction data (such as pages viewed, referring websites, browsing behavior, and timestamps)

This data is collected for the following purposes:

  • To ensure the proper operation and security of our website
  • To detect and prevent fraud or unauthorized activity
  • To analyze how visitors interact with our website and improve user experience
  • To support performance monitoring and optimization
  • To personalize certain aspects of your browsing experience

While Hostinger provides the infrastructure for our website, we remain responsible for how personal data is used within our store. Data collected through our website may also be processed by third-party tools and services used to operate, analyze, and improve our business (such as analytics, payment providers, and marketing tools).

  1. How We Use Your Information

We use your data to:

  • Process and fulfill orders
  • Provide customer support
  • Improve our website and services
  • Send order updates and transactional communications
  • Prevent fraud and ensure security
  • Comply with legal obligations

We do not sell your personal data.

  1. Legal Basis for Processing (GDPR)

We process your personal data based on:

  • Contractual necessity (to fulfill your order)
  • Legal obligations (such as tax and accounting requirements)
  • Legitimate interests (such as improving services and fraud prevention)
  • Consent (for marketing communications and certain cookies, where applicable)
  1. Third-Party Services

Our website is built using WordPress and WooCommerce, and is hosted by Hostinger. Your data may be stored through our hosting provider’s infrastructure, including secure servers and databases.

Payments
We accept payments through third-party payment processors, including Stripe and PayPal.

When you make a purchase, your payment information is processed directly by these providers. We do not store or have access to your full credit card details. Payment data is handled securely in accordance with the Payment Card Industry Data Security Standard (PCI-DSS).

By completing a purchase, you agree to the processing of your payment information by these third-party providers in accordance with their respective privacy policies.

Third-Party Providers
We may share your information with trusted third-party service providers to operate our business and provide our services. These may include:

  • Payment processors (such as Stripe and PayPal)
  • Shipping and logistics partners
  • Email marketing platforms (if used)
  • Analytics providers (such as Google Analytics)

These providers only receive the information necessary to perform their functions and are expected to handle your data securely and only to the extent necessary to perform their services.

  1. Cookies, Pixels & Tracking Technologies

We use cookies and similar technologies to improve your browsing experience, analyze website traffic, and support marketing efforts.

Essential Cookies
These cookies are necessary for the website to function properly, including enabling secure checkout and basic site functionality.

Analytics & Marketing Tools
We may use third-party tools such as:

  • Google Analytics (to understand website usage and performance)
  • Meta Pixel (Facebook Pixel) (to measure advertising effectiveness and remarketing)

These tools may collect information about your browsing behavior and interactions with our website, and may track your activity across different websites.

You can control or disable cookies through your browser settings or by using opt-out tools provided by these third-party services.

  1. Data Retention

We retain your personal data only as long as necessary to:

  • Fulfill orders
  • Comply with legal obligations
  • Resolve disputes and enforce our agreements
  1. Your Rights (GDPR)

If you are located in the European Economic Area (EEA), you have the right to:

  • Access your personal data
  • Request correction or deletion
  • Restrict or object to processing
  • Data portability
  • Withdraw consent at any time

To exercise these rights, please contact us using the details below.

  1. Data Security

We implement appropriate technical and organizational measures to protect your data. However, no method of transmission over the Internet or electronic storage is completely secure.

  1. International Data Transfers

Your information may be transferred to and processed in countries outside your country of residence, including the United States and other jurisdictions where our service providers operate.

Where required, we take steps to ensure appropriate safeguards are in place to protect your data, such as relying on standard contractual clauses or similar legal mechanisms.

  1. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those third-party sites.

  1. Do Not Track Signals

We currently do not respond to Do Not Track (DNT) signals from browsers, as there is no consistent industry standard for compliance.

  1. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

  1. Contact Us

If you have any questions or requests regarding this Privacy Policy, please contact us:

Email: support@shopgivio.com
Website: shopgivio.com

Final Note

At Shopgivio, privacy is treated with the same care as the products we create. Your trust matters, and we are committed to protecting it.

This Privacy Policy should be read in conjunction with our Terms of Service and Refund & Return Policy.

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